Shipping policy

Shipping and handling and/or delivery fee charges are an additional charge unless otherwise specifically noted at the time of the sale. All shipping and delivery fee charges are non-refundable. H group custom bbq's & patio  offers three types of “SHIPPING” options; (1) Will Call at one of our shipping terminals, hub stations (which is the most cost effective way to accept delivery). (2) A Commercial business address. All of our carriers are set up for business deliveries, providing you have either a loading dock or fork lift to remove the shipment from the truck. Our shipping companies will not unload your product for you. (3) Residential/Lift-Gate delivery to your home address is also an option. The shipping companies will deliver your shipment to your driveway only; they will not bring it into your home or move it to your desired location. This is the most expensive due to the fact that the carrier must arrange for a specific delivery date and time. We do not guarantee any shipping times; although we will do our best to get the product to you as quickly as possible, sometimes factors occur beyond our control and may affect shipping times. If for any reason you cannot accept delivery of your shipment, after the order has shipped or has been installed, any and all re-delivery, installations, re-consignment and/or storage fees will be the consumer’s responsibility. These fees can be costly, so please be sure you can accept delivery. All final payments must be made on your order once it reaches its final destination, if it has not already been paid in full. All orders will ship 6-10 weeks from the date of purchase, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or Holidays. We cannot guarantee when an order will arrive. Consider any shipping or installation time offered to you by H Group custom bbq's & patio or other parties only as an estimate.

FREE SHIPPING/DELIVERY INSTALLATION:

Free delivery installation or shipping only applies to orders confirmed by a H Group custom bbq's & patio  sales representative at the time of purchase. This offer is only valid on purchases that are specified as the above stated (option 1) shipping method that will be shipped to the local shipping terminal, hub station for customer pick-up. This offer is not valid on orders from Alaska, Hawaii or outside the U.S.